FAQ

Frequently Asked Questions (FAQs)

How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 4–7 business days, depending on your location. Any delays or exceptions will be clearly stated on the product page.

What is your return policy?
We offer a 30-day return window from the date of delivery. To initiate a return, please contact us within that timeframe.

Are returns free?
If your item is defective or damaged, we’ll cover the return shipping cost. For all other returns (e.g., if you change your mind), customers are responsible for the return shipping fees.

What payment methods do you accept?
We accept:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover
Digital Wallets: Apple Pay, Google Pay
PayPal Express

Can I cancel my order?
Yes, you can cancel your order for a full refund as long as it hasn’t shipped. Contact us right away at support@theboatersboutique.com for cancellations.

What should I do if my order arrives damaged?
Please inspect your package when it arrives. If you notice damage, make a note of it on the delivery receipt or write “suspect damage” if you’re unable to inspect it immediately. For damaged items, send photos to support@theboatersboutique.com and we’ll arrange a replacement or refund.

How do I place an order?

Online: Click “Add to Cart,” proceed to checkout, and enter your shipping and payment details.
By Phone: Call us at (866) 570-4836 to place your order directly.

How will I know when my order has shipped?
You’ll receive a confirmation email right after placing your order. Once your order ships, we’ll send another email with tracking details.

Will I receive an order confirmation by email?
Yes. An order confirmation will be sent to the email you provided. Please make sure your email address is accurate and keep the confirmation for your records.

Can I modify my order after placing it?
Absolutely! You can make changes at no extra cost as long as the order hasn’t shipped. Email us at support@theboatersboutique.com with your request. If the update affects your total, we’ll adjust your payment accordingly.

Need help with your order?
Reach out to our support team at support@theboatersboutique.com or call us at (866) 570-4836 for assistance.